Billings/Receivables Accounts Specialist - Western Kentucky University in Bowling Green, KY for Western Kentucky University (2024)


Posted: 24-May-24

Location: Bowling Green, Kentucky

Salary: Open

Internal Number: 177006

Location: Bowling Green, KY Category: Staff Posted On: Thu May 23 2024 Job Description:

The Office of Student Billing and Account Services at WKU is seeking applicants for the position of Billings/Receivables Accounts Specialist. This individual will be responsible for a variety of administrative, clerical, accounting and customer service duties to assist the Office of Student Billing. The position will report directly to the Associate Director for Student Billing.

Primary Duties and Responsibilities

  • The following duties are customary for this position and are not to be construed as all-inclusive. Duties may be added, deleted, and assigned based on management discretion and institutional needs.
  • Provides high quality customer service while assisting students, parents, faculty and staff members at the front counter, on the phone and via email
  • Researches and resolves concerns or discrepancies
  • Works with complex situations which require in-depth analysis
  • Posts payments to student accounts
  • Counts and reconciles cash drawer and daily work
  • Assists with collections and monitors payment agreements
  • Reviews and audits accounts to include processing of refunds, working with multiple outside agencies and reconciling
  • Reconciles amounts received or owed by comparing invoices to POs or other records.
  • Performs administrative and clerical tasks to include word processing, recordkeeping, data entry and filing
  • Represents the Office of Student Billing at the Topper Orientation Program, Head for the Hill and other applicable campus events. Presents Student Billing information to parents and students as well as provides a question and answer session at such events
  • Required to recall and understand information and procedures from multiple departments on campus
  • Other duties as deemed necessary

Knowledge and Skills Considered Essential for Success:

  • Initiative, independent judgment, problem-solving, and decision making in response to multiple demands and circ*mstances
  • Ability to work in a fast-paced team environment with frequent interruption and to manage multiple tasks simultaneously while maintaining a high level of accuracy
  • Ability to work in stressful and difficult situations
  • Self-motivated and directed individual with strong analytical skills and acute attention to detail
  • Effective in analyzing a situation and determining a suitable solution
  • Ability to learn Banner, TopNet and Infoview Reporting
  • Excellent written and verbal communication skills and strong organizational skills
  • Exemplary interpersonal/customer service skills, front-line conflict resolution skills, positive attitude and commitment to exceptional quality
  • Positive work ethic and ability to adhere to standards of professional confidentiality
  • Proficient in common computer applications including Word, Excel, Power Point. and Outlook
  • Proficient in data entry, typing and calculator usage

Job Requirements:

  • Two years post-secondary education and two years of related experience OR a High School Diploma plus four years of significant and related experiences.
  • Cash handling experience.

Additional Information:

Hourly Range: $13.44 - $15.40

Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.

Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices.

Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Institutional Equity. To request an accommodation, report a complaint, or ask questions regarding WKU's Discrimination and Harassment Policy (#0.2040), please contact Ms. Ena Demir, Executive Director/Title IX Coordinator via email at or by phone at (270) 745-6867. Ms. Demir is also responsible for coordinating the University's response to complaints related to sex and gender harassment. Additional information regarding Title IX is accessible via WKU's website.

Information concerning educational programs offered by WKU are provided at:

For information related to job postings, please email

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Billings/Receivables Accounts Specialist - Western Kentucky University in Bowling Green, KY for Western Kentucky University (1)

About Western Kentucky University

Western Kentucky University (WKU) prepares students of all backgrounds to be productive, engaged, and socially responsible citizen-leaders of a global society. The University provides research, service and lifelong learning opportunities for its students, faculty, and other constituents. WKU enriches the quality of life for those within its reach.

Connections working at Western Kentucky University

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Billings/Receivables Accounts Specialist - Western Kentucky University in Bowling Green, KY for Western Kentucky University (2024)


How do I contact WKU billing? ›

If you need additional assistance or wish to contact the University about these matters, please contact the Office Student Billing at (270) 745-6381.

How much do professors make at WKU? ›

The estimated total pay range for a Associate Professor at Western Kentucky University is $67K–$104K per year, which includes base salary and additional pay. The average Associate Professor base salary at Western Kentucky University is $84K per year.

What does Western Kentucky University specialize in? ›

Academic Areas of Interest. WKU is home to many highly ranked and nationally-recognized academic programs such as Journalism and Broadcasting, Education, Engineering, Business and our award winning speech and debate team.

How to get a WKU refund? ›

All refunds are processed through BankMobile. Please make certain that you have selected a preference for your refunds. For additional information about selecting your refund preference, please visit

What is the University of Kentucky billing number? ›

MyPasscode is required prior to the release of any financial information via email or phone. Students must establish myPasscode at myUK. Phone: (859) 257-3406 Monday - Friday 8 a.m. - 4:30 p.m. E-mail:

How to pay a wku bill? ›

Payment Options
  1. Payment using Credit/Debit Cards or Electronic Payments from Checking or Savings Account.
  2. Payment using cash, check or money order.
  3. International Payments (Flywire)
  4. Scholarship Payments.
  5. Depository (Drop Box)

What is the highest paid Professor? ›

College Professor Positions With the Highest Pay
RankOccupation Title2022 Annual Average Salary
1Law Teachers, Postsecondary$133,950
2Health Specialties Teachers, Postsecondary$127,640
3Economics Teachers, Postsecondary$122,750
4Engineering Teachers, Postsecondary$114,470
33 more rows
Aug 24, 2023

How much do Western University professors make? ›

The estimated total pay range for a Professor at University of Western Ontario is $130K–$170K per year, which includes base salary and additional pay. The average Professor base salary at University of Western Ontario is $142K per year.

How much does Steve Lutz make at WKU? ›

We're here to win games. We're here to win conference championships. We're here to go to the NCAA Tournament and win games.” Lutz was paid $650,000 annually at WKU.

What is the most popular major at WKU? ›

The most popular majors at Western Kentucky University include: Registered Nursing/Registered Nurse; General Studies; Business Analytics; Business Administration and Management, General; Marketing/Marketing Management, General; Psychology, General; Biology/Biological Sciences, General; Organizational Leadership; ...

Is Western Kentucky University prestigious? ›

Western Kentucky University's ranking in the 2024 edition of Best Colleges is National Universities, #361.

Is it hard to get into Western Kentucky University? ›

The acceptance rate at Western Kentucky University is 96.9%.

For every 100 applicants, 97 are admitted. This means the school is a nearly open admissions school. They accept nearly all students, so for the most part, you just need to submit an application to get in.

Can a college refund your money? ›

A refund from a college is the result of having more total funding on your account than the actual balance due. Funding on your account comes from a combination of sources including, financial aid, scholarships, student loans, cash payments, and other miscellaneous payments.

How do I get my leftover financial aid money? ›

If there is money left over, the school will pay it to you. In some cases, with your permission, the school may give the leftover money to your child. If you take out a loan as a student or parent, your school (or your child's school) will notify you in writing each time they give you any part of your loan money.

Can fafsa be refunded? ›

After cobbling together FAFSA federal aid, scholarships, grants, and other sources, you might find yourself with more aid than your tuition and fees cost. That money doesn't just vanish. The school pays it back to you in the form of a financial aid refund.

How do I contact wku? ›

Contact WKU Online
  1. Whether you're thinking about applying or currently enrolled, we're here to help! ...
  2. Prospective students contact WKU Online:
  3. (270) 745-5173.
  5. Knicely Conference Center. ...
  6. Currently enrolled students contact WKU Online Student Services:
  7. Access Resources.

What is the phone number for wku Registrar's Office? ›

If you have any questions, please contact us at (270) 745-3351.

What is the phone number for wku Advising office? ›

The Advising and Career Development Center is located in the Downing Student Union on the second floor in suites 2141 and 2001. You can contact our office at 270-745-5065.

Where is the wku ticket office? ›

Western Kentucky University Ticket Office, 1 Big Red Way, Bowling Green, KY - MapQuest.


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